Account Deletion & Recovery

Delete Account

1. Go to Settings Click your avatar in the top-right corner of the Workspace, then select Account Settings.

2. Request Deletion In the Account Settings page, find the Delete Account option to proceed.

Please Note: If your account includes any paid subscriptions (such as Team or Enterprise plans), you must contact customer support before deleting your account to ensure your rights are protected. Please send an email to support@mockitt.com.

Recover a Lost Account

If you have forgotten your Mockitt account details, we suggest sending an email to our official support team. We will help you retrieve it based on the information provided.

• Email Subject: Recover Lost Account

• Recipient: support@mockitt.com

• Email Content:

  1. Any file sharing links you have shared previously

  2. The names of 2 to 3 files (unique names are preferred to avoid duplication)

Transfer Account Ownership

You can transfer an account by updating the email address associated with it. Here is how to do it:

• Click your avatar in the top-right corner of the Workspace, go to Account Settings > Email, and change the email address.
• After changing the email, simply provide the account credentials (email and password) to the new owner. If there is other personal information bound to the account, the new owner can update it later.

Manage Account Information

• Please visit the web version of Mockitt on your computer to access and manage your personal information.
• If you encounter any issues regarding the violation of your personal information security while using Mockitt, you can send an email with the subject "Personal Information Security Violation Complaint" to support@mockitt.com. Please provide relevant materials proving the infringement and your contact information in the email. We will handle it properly within 15 business days.

Registered with the Wrong Email

If you entered the wrong email address during registration, you can correct it in Account Settings. Please refer to the guide below: [Change Email Address]. If you entered the wrong email and forgot your password, please use the correct email address (the one you intended to use) to send an email to our support team. We will verify your identity and help you reset the password so you can correct the email.

• Email Subject: Registered with wrong email and forgot password

• Recipient: support@mockitt.com

• Email Content:

  1. Registered with the wrong email and forgot the password; request to reset password and modify email.

  2. Wrong Email: (The incorrect email used during registration)

  3. Correct Email: (The correct email you wish to use)

Change Email Address

• Click your avatar in the top-right corner of the Workspace, select Account Settings, and change your email in the Email section.
• Note: The new email address must not be an existing Mockitt account. Otherwise, a data conflict will occur, and the change will fail.

FAQ

1. I logged into my account on someone else's computer. How do I log out remotely?

If you need to log out from another device, simply change your password. Once changed, your account will be automatically logged out from that device.