Use these checks when you can see a prototype page but clicking a button or interactive element does not produce the expected action. If the shared page will not open at all, start with sharing-link access troubleshooting.
1. Test the interaction in preview
Open the project in preview mode and reproduce the problem from the intended starting page. Clicking an object while editing normally selects it; that is different from trying its interaction in a running prototype.
2. Confirm the element has the intended interaction
If you can edit the project, select the intended element and inspect its interaction. Check the trigger and the destination or action. A hover or drag trigger will not behave like a click, and a connection to an unintended page can appear to do nothing if that page looks the same. Follow the interaction setup guide to review the connection, then preview it again.
3. Check the current page and state
Reproduce the same sequence that led to the problem. An interaction on a different screen or component state may not be the one visible at the moment you click. Compare the visible element with the element whose interaction you configured, and check that the intended target still exists.
4. Check whether another layer covers the target
In the editor, inspect overlapping elements and the layer order around the clickable area. A larger object or overlay can cover the intended target. Test a layer-order adjustment in a copy of the screen or with undo available, then preview the same sequence again. For a dedicated link area, see hot-zone troubleshooting.
5. Separate hidden connection lines from a failed interaction
Connection lines in the editor can be hidden by a display preference. Their absence alone does not establish that the interaction was deleted. If the problem is that you cannot see the lines while editing, use the interaction-line display guide.
If the problem persists
Ask the project owner to reproduce it and record the starting page, clicked element, expected result, actual result and the sequence of actions. Include a marked screenshot or short recording and the browser/device details when reporting the issue. If you are only a viewer, send that information to the owner so they can inspect the configuration.